Women-Owned
Business
Locally Owned
& Operated
Trust
& Transparency
Experts
Skilled Craftsmanship
Exceptional
Customer Service
"We don't send anyone into your home that we wouldn't send into our own."
Ask around Northwest Arkansas and you will hear plenty of contractor stories. Someone ran late, talked fast, and left a number nobody bothered to explain. My name is Lacee, and Osage Plumbing, HVAC, AC & Furnace Repair exists so your story ends differently.
I built Osage around one simple idea: the trades should be something you can trust again.
Today, we serve homeowners from our Springdale and Bentonville locations, with work across Rogers, Fayetteville, Bella Vista, Centerton, Cave Springs, and the rest of Northwest Arkansas.
Our goal has never been to be the biggest company in town. It is to restore trust in the trades, one family and one relationship at a time.
Everything we do runs through four values: virtue, honesty, integrity, and safety. We call it The Osage Way, and it shows up in the small moments as much as the big ones.
Honesty means you hear what we found, what your options cost, and what we would do if it were our own house. Then you decide.
Integrity means we don’t tie ourselves to any equipment brand. We install the system that works best for you and your space, ideally within 24 hours, not the one that pays us the most.
Safety means something very specific to me. We don’t send anyone into your home that we wouldn’t send into our own. That is a promise, not a gimmick, and I take it personally.
I have always admired businesses that get the whole experience right, from the moment you call to the moment you pay. Hiring a plumber or HVAC company should feel that way too. Calm, clear, and handled.
So we build every visit around you. Our team shows up ready to listen first. They explain what is going on in words that make sense at your kitchen table, not in a technician’s shorthand. You see your options side by side, with honest pricing, and you never feel rushed into a decision.
When the work is done, you should feel confident, comfortable, and regret-free about what you paid. If you don’t, I want to hear about it.
Osage is proudly women-owned. I wanted to build the kind of company I would want to call myself: one that talks to homeowners straight, respects their time, and never makes anyone feel talked down to. That is the standard my team shows up with every day.
When I talk about restoring trust in the trades, I don’t just mean what happens inside your home. Trust gets built in a community over the years, by showing up, keeping your word, and caring about the people around you when there is nothing to sell them.
Osage is a locally owned, women-owned business, and that comes with a responsibility I take seriously. The families who call us for a furnace repair are the same families who coach the ball teams, run the food drives, and keep our towns the kind of places people want to raise kids in. Supporting them is the least we can do.
So we give our time, our hands, and our support to the organizations and events that make Northwest Arkansas stronger. My team shows up for this work the same way they show up for a service call: prepared, respectful, and ready to help.
Lacee, Owner
My team is the reason that promise means something. These are people I would trust in my own home, and I want you to know them by name.
Jake is our General Manager. Julia, our Office Manager, is often the first friendly voice you will hear. Grant and Wyatt are our Service Managers. Issaac and Chris are our Service Techs, Trent is our Plumber, and Sam, Hunter, and Mark handle our installations.
Every one of them is held to the same standard. Show up prepared. Explain things in plain language. Treat your home the way they would treat their own.
We protect their time, too. We take calls 24/7, but we don’t run service calls on Sundays, because our team has families who deserve them at home.
Osage is a locally owned, women-owned business, and Northwest Arkansas is not just where we work. It is home. Springdale, Fayetteville, Rogers, and Bentonville are the places where our customers are also our neighbors.
That is why giving back is part of how we run the business. We support local organizations and show up for community events across NWA, because a strong community is good for everyone in it. See where you can find us on our Community Involvement page.
People don’t usually call us because they want the cheapest quote. They call because they want the job done right and want to feel good about who they let through the door.
You get a clear explanation, honest options, and a team that won’t pressure you into anything. You get a local, women-owned company that takes calls around the clock. And you get people who will still be here next year, because this is our home too.
We handle heating, cooling, and plumbing for homes across the region, from AC repair and furnace replacement to water heaters, heat pumps, ductless mini splits, and plumbing inspections. License #26-00014249.
If you are ready for a different kind of service call, call us or send us a message. Ask every question you have, take your time, and expect a straight answer. That is what restoring trust in the trades looks like from where I sit.
Lacee, Owner
