Women-Owned
Business
Locally Owned
& Operated
Trust
& Transparency
Experts
Skilled Craftsmanship
Exceptional
Customer Service
"We don't send anyone into your home that we wouldn't send into our own."
Northwest Arkansas is more than our service area. It is home. Springdale, Bentonville, Rogers, and Fayetteville are where we live and work, and where our customers are also our neighbors. Giving back here isn’t a marketing line for us. It’s part of how we run the business.
When I talk about restoring trust in the trades, I don’t just mean what happens inside your home. Trust gets built in a community over the years, by showing up, keeping your word, and caring about the people around you when there is nothing to sell them.
Osage is a locally owned, women-owned business, and that comes with a responsibility I take seriously. The families who call us for a furnace repair are the same families who coach the ball teams, run the food drives, and keep our towns the kind of places people want to raise kids in. Supporting them is the least we can do.
So we give our time, our hands, and our support to the organizations and events that make Northwest Arkansas stronger. My team shows up for this work the same way they show up for a service call: prepared, respectful, and ready to help.
Lacee, Owner
Jake, our General Manager, and I were both teachers, and Jake coached. We have seen what a good team does for a kid. It teaches them to show up, work hard, take a loss with grace, and support the person next to them. Those are the same values we try to live out at Osage every day.
That is why sponsoring kids’ sports is where our outreach feels the most effective. When we sponsor a team, we are investing in the next generation of Northwest Arkansas: the kids who will one day run the businesses, coach the teams, and raise families in the same towns we serve.
It is also a chance for our customers to see who we are outside of a service call. The same people who show up at your door with a toolbag are the ones cheering from the sidelines.
Everything we do runs through The Osage Way: virtue, honesty, integrity, and safety. Those values don’t switch off when the work day ends.
Virtue means doing the right thing even when no one is watching. Honesty means we only talk about the work we have actually done in our community, and we don’t inflate it. Integrity means our commitments last longer than a single event. And safety means caring about the well-being of the people around us, whether they are customers, neighbors, or kids at a community event.
It is the same reason we make the promise we do on every call: we don’t send anyone into your home that we wouldn’t send into our own. The people representing Osage at a community event are the same people who show up at your door.
Part of giving back is taking care of the people closest to us. We take calls 24/7, but we don’t run service calls on Sundays, so our team gets that day with their families. Strong families make strong communities, and that starts with our own crew.
If your school, church, nonprofit, or local group is doing good work in Northwest Arkansas, I would love to hear about it. We are always looking for ways to show up for our neighbors in Springdale, Bentonville, Rogers, Fayetteville, and the towns around them.
Call the office or send us a message through the form on this page, and tell us what you are working on. We can’t say yes to everything, but we will always be honest with you about what we can do.
Every service call, every referral, and every review from our neighbors is what makes this work possible. When you choose a local, women-owned company, you are helping keep that support right here at home. Thank you for trusting us with your homes and for letting us be part of this community.
Lacee, Owner
